Privacy Policy

Effective date: 1 January 2025  |  Last updated: 1 June 2026

Aidwish ("we", "our", "us") is committed to protecting your privacy. This Policy explains what data we collect when you use www.aidwish.com, how we use it, who we share it with, and your rights under the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 (DPDP Act), and applicable international standards.

By using our website or services, you consent to the practices described here. If you do not agree, please do not use our website.

1. Who We Are

Aidwish is a private business consulting and facilitation firm based in Lucknow, Uttar Pradesh, India. We are not a government body. Our contact details: info@aidwish.com · +91 97951 11995.

2. Information We Collect

Information you provide directly:

• Name, email address, phone/WhatsApp number when you submit our contact or consultation forms
• City, business type, and service requirements you share with us
• Documents you share for registration or compliance services (handled under strict confidentiality)
• Messages you send via our chatbot (Aarav), WhatsApp, or email

Information collected automatically:

• Browser type, device type, operating system
• Pages visited, time spent, referral source (via Google Analytics, if enabled)
• IP address (anonymised where possible)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal data only for the following purposes:

• To respond to your enquiries and provide the business consulting services you request
• To complete registrations, applications, and filings on your behalf (legal basis: performance of contract)
• To send service updates, compliance reminders, and follow-ups relevant to your engagement
• To improve our website through analytics (legal basis: legitimate interest)
• To comply with our legal obligations under Indian law
• To send occasional service information, if you have not opted out (legal basis: legitimate interest / consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing

We share your information only in limited, necessary circumstances:

• Government portals and authorities — solely to complete the registrations and filings you have engaged us for (e.g., MCA21, GSTN, FOSCOS, DPIIT)
• Our professional partners — CA, CS, legal professionals bound by professional confidentiality who assist with your matter
• Technology providers — hosting (Hostinger), email delivery, form processing (FormSubmit), analytics (Google Analytics) — under data processor agreements where applicable
• Legal requirement — if required by law, court order, or regulatory authority

All third parties are required to handle your data with appropriate security and confidentiality.

5. Data Retention

We retain personal data only for as long as necessary:

• Active client data: Duration of engagement + 7 years (statutory requirement for financial records)
• Lead/enquiry data: 2 years from last contact
• Website analytics data: Per Google Analytics retention settings (default 14 months)

On written request, we will delete your personal data sooner where there is no legal obligation to retain it.

6. Your Rights (DPDP Act 2023 & General)

As a data principal, you have the following rights:

• Right to access: Request a summary of personal data we hold about you
• Right to correction: Ask us to correct inaccurate personal data
• Right to erasure: Ask us to delete your data (subject to legal obligations)
• Right to grievance redressal: File a complaint with us or the Data Protection Board of India
• Right to nominate: Nominate someone to exercise your rights in case of death or incapacity
• Right to withdraw consent: Withdraw consent for non-essential processing at any time

To exercise these rights, email: info@aidwish.com. We will respond within 30 days.

7. Cookies

Our website uses cookies to function and improve your experience:

• Strictly necessary: Session management, form security — cannot be disabled
• Analytics: Google Analytics to understand traffic patterns — can be opted out via Google Analytics Opt-out Browser Add-on
• Preference: Remembering your choices (e.g., chat state) — can be cleared via browser settings

Most browsers allow you to control cookies through settings. Disabling certain cookies may affect site functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and confidential handling of client documents.

However, no internet transmission is 100% secure. We encourage you to share sensitive documents only through our secure channels and not in open emails.

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without verifiable parental consent, we will delete it promptly.

10. Third-Party Links

Our website may contain links to external sites (government portals, partner websites). We are not responsible for their privacy practices. We encourage you to review the privacy policy of any external site you visit.

11. International Transfers

Your data is primarily stored in India. Some of our technology providers (e.g., Google) may process data internationally. We ensure such transfers are protected through appropriate safeguards including standard contractual terms where applicable.

12. WhatsApp Communications

If you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to ours. We use WhatsApp for service-related communications only and do not share your WhatsApp number with third parties for marketing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a prominent notice on our website. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated Policy.

14. Contact & Grievance Officer

For any privacy-related queries, requests, or complaints:

Aidwish — Privacy & Data Enquiries
Email: info@aidwish.com
Phone: +91 97951 11995
Address: Lucknow, Uttar Pradesh, India
Response time: Within 30 days of receipt

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once it is constituted under the DPDP Act 2023.